Terms & Conditions 

Online sellers cover all of the legal aspects of the sale in the general terms and conditions.

Once approved by the customer, this document becomes an integral part of the sales contract. 

In Switzerland, it takes just one click to enter into a sales contract.

In Switzerland, electronic commerce (e-commerce) is mainly governed by the Federal Law Against Unfair Competition (LCD; RS 241) and the Order on the Indication of Prices (OIP; RS 942.211), and in the European Union by the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU).

The provisions of the Swiss Code of Obligations (CO; RS 220) applicable to traditional sales contracts also apply.

Consent 

Under Articles 184 et seq. CO, a sales contract can be entered into electronically with just one click. The customer of a Swiss online store can enter into a sales contract just by clicking on “Buy”. Both parties must first agree on the essential points, i.e. the purpose of the sale, the purchase price and the making of the sales contract.

Cancellation

In the event where the wrong item was purchased,  a customer can return a product within 14 days of its receipt. The customer is responsible for paying for the costs if return shipping. The goods must be sent back within the 14 business days of the item being received. Once the goods have been received and are unused and not damaged, the customer will receive a  refund for the cost of the goods, not including initial shipping and fees. 

Returns or exchange policy.

Returns or exchange policy.

Warranty.

 Warranty conditions that apply to the goods and services sold at the time of the transaction.

Data protection

Use of data collected, encryption techniques, etc.

Orders

 Invoicing and payment terms and conditions, VAT, etc.

Delivery

Deliverable zones, delivery times, etc.

Responsibilities

For example, responsibilities in the case of any alteration of goods on dispatch

Applicable law and jurisdiction.

Applicable law and court with jurisdiction in the event of litigation (reference to Swiss law).